Email

OonoBox can bring email into the same inbox as your other channels. Customers email you, the message lands in OonoBox as a conversation, and your team replies right there. Unlike WhatsApp, email has no 24-hour reply window, so you can respond whenever you like.

Email is its own channel, and conversations are badged so you always know you're replying by email.

The quick way: your OonoBox address

The fastest way to go live is to use the ready-made address OonoBox gives you.

1. Open OonoBox → Settings → Email.
2. Turn email on. You get an address like yourshop@mail.oonobox.co.zw.
3. Share that address with customers (or use it as a contact form target).

Anything sent to it shows up in your inbox next to your WhatsApp chats. No DNS, no setup.

More addresses

You can add extra addresses on the same OonoBox domain (for example sales@ and support@) from Settings → Email. Each one routes into the same inbox.

Reply from your own address (optional)

By default, replies go out from your OonoBox address. If you'd rather customers see your own address, you have two options, and you only need one:

Send from your own domain

Reply from something like support@yourcompany.com:

1. In Settings → Email, open Send from your own domain.
2. Add your domain and add the DNS records shown to your domain provider.
3. Click Check verification. Once the records are found, replies send from your domain.

Connect an existing mailbox

Connect a Gmail or Outlook mailbox (or another provider over IMAP/SMTP). OonoBox then checks it for new mail and sends your replies through it, so everything stays in your existing mailbox too.

• Gmail / Outlook - use the one-click connect and sign in.
• Other providers - enter your IMAP and SMTP details (host, port, and credentials).

Working with email in the inbox

Email conversations behave like any other:

• Threads keep the back-and-forth together, with the subject shown.
• Reply and Forward from the composer.
• Assign and resolve the same way as WhatsApp conversations.

Bots on email

Your AI agent and chatbots can answer inbound email automatically, drawing on your knowledge base and handing off to a person when needed. Email replies are plain text, so WhatsApp-only steps (catalog products, interactive buttons and forms) are skipped on email; messages, questions, AI answers and handoff all work.

How email counts on your plan

Each connected email address counts as one of your plan's connected channels, shared with WhatsApp, Instagram, Messenger and website chat. There is no Meta messaging fee on email.