Messenger

OonoBox can bring your Facebook Messenger conversations into the same inbox as WhatsApp. Connect a Facebook Page and any message that Page receives on Messenger shows up in OonoBox, where your team replies just like any other conversation.

Messenger is its own channel. Conversations are badged so you always know which platform you are replying on.

Before you connect

You need:

• To be an admin of the Facebook Page you want to connect.
• The Page to be in your Meta Business portfolio. If it isn't, add it in Business settings → Pages first.
• Messenger enabled on your OonoBox server. This needs Meta approval for the pages_messaging permission and a Facebook Login for Business configuration. If the Messenger settings page shows "Messenger isn't set up yet", the server side isn't ready yet; contact your OonoBox administrator.

Connecting a Page

1. Open OonoBox → Settings → Messenger.
2. Click Connect Page.
3. Read the short intro, then click Continue with Facebook. A Facebook popup opens.
4. Sign in, choose the Page (or Pages) to connect, and confirm.
5. The Page appears in your list marked Connected.

You can connect more than one Page. Each shows its name, Page ID, and status.

In the inbox

Once a Page is connected:

• New Messenger messages to that Page arrive in your inbox, next to WhatsApp and web chat.
• A Messenger badge marks each conversation.
• Your team replies from the same composer. You can filter the inbox by channel to see only Messenger conversations.

The 24-hour window

Messenger, like WhatsApp, has a 24-hour window. You can send free-form replies within 24 hours of the customer's last message. After that window closes, Messenger does not allow free-form messages, and OonoBox does not send marketing messages on Messenger. If a customer messages again, the window reopens.

Using bots on Messenger

Bots work on Messenger too. In the bot builder, publish a bot and choose a connected Page as the target. That bot then handles messages to the Page. Publishing another bot to the same Page takes the previous one offline, the same as with a WhatsApp number.

See Automation with bots for building flows.

Managing Pages

On Settings → Messenger, each Page shows a status:

• Connected — working normally.
• Needs attention — reconnect the Page (its access likely expired or was revoked).
• Disconnected — no longer linked.

To stop receiving messages from a Page, click the disconnect icon and confirm. Messenger messages from that Page stop arriving. Existing conversations stay in your inbox.

Limitations

• Broadcasts are WhatsApp only. You cannot send a broadcast to Messenger-only contacts.
• 24-hour window — no free-form or marketing sends outside it.
• Page ownership — the Page must be in your Business portfolio and you must be an admin to connect it.

Troubleshooting

"My Page isn't in the popup" — Add it to your Meta Business portfolio in Business settings → Pages, then connect it again.

"Messenger isn't set up yet" — The server needs Meta approval for pages_messaging and a Facebook Login for Business configuration. This is an administrator setup step, not something you can enable from the app.

"I can't reply" — Check the 24-hour window. Outside it, you have to wait for the customer to message again before you can reply.

"A Page says Needs attention" — Its access expired or was revoked. Open Settings → Messenger and connect the Page again.